Where Indian buyersactually reply.
A missed call from an unknown number gets ignored. A WhatsApp message gets read in minutes. We build the whole layer on the official Business API — instant acknowledgement, follow-up that runs itself, and a real person taking over the moment it matters.
Setup and account
Done properly on the official API, not a phone in a drawer running an unofficial tool that gets the number banned.
- WhatsApp Business Platform (Cloud API) setup
- Meta Business verification
- Green tick — the official business verification badge
- Display name approval and number migration
- Message template submission and approval
- Quality rating and messaging-limit management
- Multi-number and multi-agent configuration
Getting the conversation started
Every route a buyer can take into a chat, including the ones that skip the form entirely.
- Click-to-WhatsApp ads, straight from Meta campaigns
- Click-to-chat buttons and QR codes on site, email and print
- WhatsApp Flows — forms completed inside the chat
- Instant enquiry acknowledgement, within seconds of a lead arriving
- Greeting and away messages outside working hours
- Catalogue and product messages
Follow-up that runs itself
The part that quietly makes the money — most leads are lost to silence, not to rejection.
- Drip and nurture sequences over days or weeks
- Site visit reminders and confirmations
- Post-visit follow-up while the memory is fresh
- Document and brochure delivery on request
- Re-engagement of cold and recycled leads
- Booking, payment and milestone updates
- Broadcast campaigns to opted-in audiences
Bots, and knowing when to stop
Automation qualifies and routes. It should never be what a serious buyer is stuck talking to.
- Rule-based flows for qualification and routing
- AI-assisted replies to common questions
- Interactive buttons, list messages and CTA replies
- Carousel templates
- Handover to a live agent, with the full history attached
- Shared team inbox with assignment and ownership
- Quick replies and canned responses for your callers
Wired into the CRM
A conversation that lives only in WhatsApp is a conversation your business does not own.
- Every chat attached to the lead record
- Conversation history visible to whoever calls next
- Lead stage updated from what happens in chat
- Caller notifications and assignment
- Do-not-disturb and opt-out honoured everywhere
- Opt-in capture and consent records (DPDP)
Measurement
Delivered is not read, and read is not replied. All three get reported separately.
- Delivery, read and reply rates per template
- Which sequence actually produced site visits
- Response-time reporting for your team
- Template performance and iteration
- Cost per conversation against cost per qualified lead
Automation is not a substitute for calling.
WhatsApp gets you read when a phone call gets ignored, and it keeps a lead warm between calls. It does not close anyone. The setups that work use automation for the first sixty seconds and the long tail, and put a human in the middle — which is exactly where GrowthPipe puts your callers.
Stop losing leads to silence.
Tell us how your enquiries arrive today and we will map what should be automated, and what should never be.